Measurement of Service Quality (Servqual-Parasuraman) in Forming Customer Satisfaction So as to Create Customer Loyalty: Case Study at the Mayang Collection Store, Kepanjen Branch. Dialektika [Internet]. 2019 Feb. 28 [cited 2026 Oct. 5];4(1):45-64. Available from: https://ejournal.uniramalang.ac.id/dialektika/article/view/285