“ANALYSIS OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN EDUTOR BALIKPAPAN WITH SERVICE QUALITY AND QUALITY FUNCTION DEPLOYMENT (QFD)”. G-Tech: Jurnal Teknologi Terapan, vol. 7, no. 4, Oct. 2023, pp. 1213-22, https://doi.org/10.33379/gtech.v7i4.2888.