“ANALYSIS OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN EDUTOR BALIKPAPAN WITH SERVICE QUALITY AND QUALITY FUNCTION DEPLOYMENT (QFD)”. G-Tech: Jurnal Teknologi Terapan 7, no. 4 (October 2, 2023): 1213–1222. Accessed October 2, 2026. https://ejournal.uniramalang.ac.id/g-tech/article/view/2888.