“Customer Relationship Management, Kualitas Layanan dan Loyalitas Nasabah Bank Syariah”. Jihbiz : Jurnal Ekonomi, Keuangan dan Perbankan Syariah, vol. 3, no. 2, Juli 2019, hlm. 184-97, https://doi.org/10.33379/jihbiz.v3i2.805.