An Analysis of User Intention toward Digital Korlantas Application: A UTAUT Model Approach.
DOI:
https://doi.org/10.70609/jusifor.v5i1.8967Keywords:
utaut, digital korlantas, use intention, use behavior, public servicesAbstract
This study aims to analyze the factors influencing the intention to use and usage behavior of the Digital Korlantas Polri application by employing the Unified Theory of Acceptance and Use of Technology (UTAUT) approach. A quantitative method with explanatory research was applied, involving 100 respondents who were users of the Digital Korlantas application selected through purposive sampling. The research instrument consisted of questionnaires that had been tested for validity and reliability. Path analysis was used to examine the relationships among variables. The findings indicate that Performance Expectancy, Social Influence, and Facilitating Conditions significantly influence Behavioral Intention, while Effort Expectancy has no significant effect. Furthermore, Facilitating Conditions and Behavioral Intention significantly affect Use Behavior. These results suggest that perceived usefulness, social support, availability of supporting facilities, and accessibility play important roles in increasing users’ intentions and actual usage of the Digital Korlantas Polri application. This study is expected to provide valuable insights for developers and relevant stakeholders in improving the quality and effectiveness of digital public service applications.
References
[1] I. P. Arya, A. Putra, I. A. Prabadhi, and R. S. Akbar, “Analisis Komparatif Metode Evaluasi Pelayanan Publik : Sebuah Tinjauan Literatur Sistematis,” vol. 15, no. 1, pp. 33–39, 2025.
[2] B. Suprianto, “Literature Review : Penerapan Teknologi Informasi dalam Meningkatkan Kualitas Pelayanan Publik,” vol. 8, no. 2, pp. 123–128, 2023.
[3] S. Hidayatullah, D. A. Prasetya, D. A. Purnomo, and I. K. Rachmawati, HOT FIT Model Pengembangan Sistem Informasi. uwais inspirasi indonesia, 2023.
[4] Y. Arinda, E. Sari, D. A. Purnomo, and S. Widodo, “PENGELOLAAN KEUANGAN SAHAMQA KOTA MALANG,” vol. 18, no. 1, pp. 277–283, 2024.
[5] D. A. Purnomo, “Jurnal Teknologi dan Manajemen Informatika Penerapan Model Kesuksesan Sistem Informasi HOT-Fit terhadap Penggunaan Ebelajar Sebagai Media Pembelajaran Daring Berbasis Website ( Studi Kasus : STIKI ),” vol. 9, no. 1, pp. 68–77, 2023.
[6] D. A. Purnomo et al., “Pengembangan Modul Pengelolaan Praktek Kerja Lapangan Pada Sistem Informasi Akademik Perguruan Tinggi ( Studi Kasus : STIKI ),” no. 204, pp. 278–286, 2023.
[7] G. Erfi, S. Padli, B. Pratama, E. Nielwaty, and U. L. Kuning, “Inovasi digitalisasi pada pelayanan polisi lalu lintas melalui aplikasi digital korlantas digitalization implementation in traffic police services: a case study of the korlantas digital application,” vol. 3, no. 4, pp. 477–483, 2025.
[8] H. K. Alam, H. Purnamasari, U. S. Karawang, and P. Publik, “EFEKTIVITAS DIGITALISASI PELAYANAN PUBLIK,” vol. 10, 2024.
[9] R. Kusumaningsih and D. Yulianingsih, “Sosialisasi Perpanjangan Surat Izin Mengemudi ( SIM ) C secara Online pada Aplikasi Digital Korlantas sebagai Pelayanan Publik,” vol. 2, no. 1, pp. 137–150, 2023.
[10] T. M. Risty, S. A. Jani, and A. S. R. Mastur, “Journal of Social and Economics Research,” J. ofSocial Econ. Res., vol. 7, no. 1, pp. 1635–1644, 2025.
[11] Y. A. Kanthi, A. Tirtana, M. A. Sulistiyo, M. Informatika, T. Informatika, and S. Informasi, “Procedia of Social Sciences and Humanities Analysis Of The Application Of The UTAUT Model In Understanding The Acceptance And Use Of OVO Applications In Malang City Analisis Penerapan Model UTAUT Dalam Memahami Penerimaan dan Penggunaan Aplikasi OVO di Kota Malang Procedia of Social Sciences and Humanities,” vol. 0672, no. c, pp. 334–342, 2022.
[12] R. Kusumaratna and J. Suyanto, “Analisis Kepuasan Pengguna Layanan Pemerintah Elektronik ( e-Government ) dan Implikasinya terhadap Peningkatan Kualitas Pelayanan Masyarakat,” 2024.
[13] S. Sugiyono, “Metode Penelitian Pendidikan Pendekatan Kualitatif, Kuantitatif dan R & D,” Alf. Bandung, 2018.
[14] S. Suwarto and D. Aliana, “Explanatory Research: Work Ability, Work Discipline, and Employee Performance,” J. Prajaiswara, vol. 1, no. 1, pp. 68–90, 2020.
[15] S. Sugiyono, “Metode penelitian pendidikan pendekatan kuantitatif, kualitatif dan R&D,” 2013.
[16] E. S. Salsabilla and D. Januarita, “Analisis Sistem Informasi Panda ( SIP ) Terhadap Penerimaan PenggunaMenggunakan Metode UTAUT,” vol. 3, pp. 502–509, 2022, doi: 10.30865/json.v3i4.4131.
[17] G. J. Sahertian, A. Aditya, and S. Aminah, “Analisis Penerimaan dan Penggunaan Transportasi Online di Kalangan Pelajar Menggunakan Model UTAUT,” vol. 15, no. 2, pp. 1–12, 2019.
[18] S. Herdianingsih and O. D. Cahya, “User experience pengguna perpanjangan sim online aplikasi digital korlantas menggunakan ueq,” IJCIT (Indonesian J. Comput. Inf. Technol., vol. 8, no. 1, 2023.
[19] S. Aminah, A. Aditya, and Y. A. Kanthi, “The Role of UTAUT2 in Understanding Technology Adoption : A Study of the Merdeka Mengajar Platform Among Indonesian Teachers,” vol. 13, no. November, pp. 460–470, 2024, doi: 10.34148/teknika.v13i3.1082.
[20] A. A. Riza, A. Aditya, and U. B. Nusantara, “Evaluating the impact of trust and security on e-wallet adoption : insights from the UTAUT2 model in Indonesia,” vol. 13, no. 2, pp. 101–110, 2025.
[21] L. M. Indraswari and A. P. A. Gita, “ANALISIS PENERIMAAN PENGGUNA APLIKASI MOBILE JKN PADA PESERTA BPJS KESEHATAN KOTA SURAKARTA DENGAN MENGGUNAKAN METODE UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT),” J. UKH, 2022.
[22] A. R. Tajri, R. Aryani, D. Lestari, P. Studi, S. Informasi, and U. Jambi, “Analisis penerimaan pengguna terhadap aplikasi polri super app menggunakan metode utaut,” vol. 9, no. 2, pp. 70–80, 2025.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Dedy Ari Purnomo, Theofilus Alexander Rumkeny, Yekti Asmoro Kanthi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
