Evaluasi Penerapan Sistem Layanan Administrasi Kependudukan Daring (Slamdung) pada Disdukcapil Kabupaten Lampung Tengah
DOI:
https://doi.org/10.36636/jogiv.v7i2.7304Keywords:
Slamdung, Service Quality, Population Administration ServiceAbstract
This research is motivated by the innovation of the Online Population Administration Service System (Slamdung) by the Population and Civil Registration Office (Disdukcapil) of Central Lampung Regency. The purpose of the research is to evaluate the application of Slamdung and identify inhibiting factors in population services through the application. The research method used is qualitative with a descriptive approach. Data was collected using observation, interviews, and documentation. The Servqual model from Zeithalm, Parasuraman, and Berry (1990) was used as an evaluation tool for this study. The results of the study show that the implementation of Slamdung has been quite good and has brought changes in population administration services in Central Lampung Regency. However, in its implementation, there are several inhibiting factors such as the network (server) system that is not managed independently by the Central Lampung Regency Disdukcapil, the lack of socialization of Slamdung, especially after the Covid-19 pandemic, the potential to facilitate the practice of dealing with population documents, and the preference of the people of Central Lampung Regency who prefer direct population services in the office.
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Regulation
Keputusan Kepala Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Lampung Tengah Nomor 470/20/KPTS/D.3.VI.13/II/2021 Tentang Penetapan Aplikasi Sistem Layanan Administrasi Kependudukan Daring (Slamdung) Di Lingkungan Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Lampung Tengah Tahun 2021.
Keputusan Kepala Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Lampung Tengah Nomor : 800/23/KPTS/D.a.VI.12/II/2022 Tentang Penetapan Standar Operasional Prosedur (SOP) Pelayanan Online Aplikasi Slamdung Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Lampung Tengah.
Keputusan Menteri Pendayagunaan Aparatur Negara Dan Reformasi Birokrasi Nomor 63 Tahun 2003 Tentang Pedoman Umum Penyelenggaraan Pelayanan Publik.
Peraturan Kementerian Dalam Negeri Nomor 7 Tahun 2019 Tentang Pelayanan Administrasi Kependudukan Secara Daring.
Peraturan Kementerian Dalam Negeri Nomor 95 Tahun 2019 Tentang Sistem Informasi Administrasi Kependudukan.
Undang-Undang (UU) Nomor 24 Tahun 2013 Tentang Perubahan Atas Undang-Undang Nomor 23 Tahun 2006 Tentang Administrasi Kependudukan.
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Badan Pusat Statistik Kabupaten Lampung Tengah. (2023). Luas Wilayah Menurut Kecamatan di Kabupaten Lampung Tengah, 2020-2023. https://lampungtengahkab.bps.go.id/id/statistics-table/2/mtm5izi=/luas-wilayah-menurut-kecamatan-di-kabupaten-lampung-tengah.
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