Cynicism as Mediation The Effect of Career Plateau and Burnout on Turnover Intention
DOI:
https://doi.org/10.36636/dialektika.v11i1.8607Keywords:
Career plateau, burnout, Cynicism, Turnover Intention, Health WorkersAbstract
The growing turnover of healthcare staff is a major concern for healthcare organizations because it affects employment stability and service quality. Factors such as career stagnation and chronic fatigue are intricately linked to turnover intention; however, cynicism may influence this relationship by either reinforcing or diminishing it. This research seeks to assess the relationship between career plateau and burnout, with cynicism as a mediating variable, on turnover intention among healthcare workers in East Java. This research employed a quantitative methodology utilizing an explanatory design. The research sample included 122 respondents who were chosen by purposive sampling. The research instrument used was a Likert scale questionnaire, which was analysed using SmartPLS 3. The findings of the research indicated that career stagnation significantly influenced turnover intention, alongside chronic fatigue. Furthermore, cynicism exhibited a partial correlation with both career stagnation and burnout. This indicates that healthcare organisations ought to focus on career development and burnout prevention to mitigate employee turnover rates.
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