Risk Management Application Based on ISO 31000:2018 - A Case Study of Hypoallergenic Laundry Laboratory (LALABO)
DOI:
https://doi.org/10.36636/dialektika.v11i1.8346Kata Kunci:
manajemen risiko, ISO 31000, binatu, perencanaan bisnisAbstrak
LALABO (Laundry Laboratory) adalah sebuah model bisnis laundry di Jakarta dengan keunggulan hypoallergenic, ramah lingkungan, memakai teknologi smart locker pada titik drop point, aplikasi mobile, dan personalisasi pewangi. Riset ini dilakukan sebagai respons terhadap meningkatnya kebutuhan layanan laundry hypoallergenic di tengah keterbatasan penyedia jasa dan meningkatnya kesadaran masyarakat akan kesehatan kulit, khususnya di Jakarta dan kota-kota besar di Indonesia. Penelitian ini menggunakan pendekatan studi kasus deskriptif dengan pengumpulan data melalui analisis dokumen, observasi, dan telaah organisasi. Analisis difokuskan dengan tujuan merancang model manajemen risiko berbasis ISO 31000:2018. Hasil penelitian menunjukkan bahwa identifikasi, penilaian, dan perlakuan risiko yang terstruktur sangat penting untuk menghadapi ketidakpastian pada aspek pemasaran, operasional, SDM, dan keuangan. LALABO dapat menurunkan potensi risiko dan mencapai keunggulan operasional. Penelitian ini berkontribusi pada literatur akademik sekaligus memberi wawasan praktis bagi pengembangan usaha berbasis inovasi.
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Hak Cipta (c) 2026 Annisa Inas Ariyanti, Rhian Indradewa, Ferryal Abadi, Yanuar Ramadhan
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