Assessment of Capability Levels and Improvement Recommendations Using COBIT 2019 for the IT Consulting Industry
DOI:
https://doi.org/10.33379/gtech.v7i4.3141Keywords:
Capability Level, COBIT 2019, IT GovernanceAbstract
The company engaged in services and information technology solutions is facing issues with Standard Operating Procedures (SOPs) to document IT risks. Additionally, there has been system downtime on the local server, resulting in data loss for employee records, financial data, inventory data, and purchase data. An assessment of the company's IT governance capability is conducted using the COBIT 2019 framework, focusing on operational and security areas. The results of the capability assessment for the APO12 process indicate that it has reached level 2, with a target of level 3. The DSS01 process has already achieved level 3, meeting the target capability level, while the DSS02 process has reached level 2 with a target of level 3. This demonstrates a 1-level gap within the APO12 and DSS02 processes. The recommendation provided to the company is to concentrate on risk management, finding a balance between the costs and benefits of managing IT-related risks.
References
Maria, A. S. (2018). Analisa Tingkat Kepuasan Pengguna Dan Tingkat Kepentingan Penerapan Sistem Informasi Djp Online Dengan Kerangka Pieces. Khazanah Inform. J. Ilmu Komput. Dan Inform, 3(2), 88.
Putra, A. S. (2020). Perencanaan Audit Tata Kelola Teknologi Informasi Laboratorium Kalibrasi Menggunakan COBIT 2019 (Studi Kasus: Laboratorium Kalibrasi BSML Regional II. J. Fasilkom, 10(3), 241-247.
Fajarwati, S. a. (2018). Evaluasi Tata Kelola Teknologi Informasi Menggunakan Kerangka Kerja COBIT 5. JUITA J. Inform, 6(2), 73-80.
Ambarita, R. &. (2022). Pengukuran Tingkat Risiko Terhadap Kapabilitas Tata Kelola Teknologi Informasi Berdasarkan Framework COBIT 5. Jurnal Tekno Kompak, 16(1), 97.
Iswara, I. D. (2018). Analisis dan Perancangan Helpdesk Ticketing System Untuk Mengelola Tindakan Perbaikan Perangkat Komputer Dan Jaringan Pada PT.Len Industri (Persero) Menggunakan Metodologi Pdca (Plan-Do-Check-Action). e-Proceeding of Engineering, 5(3), 7149.
ISACA. (2018). COBIT® 2019 Framework: Introduction and Methodology.
ISACA. (2018). COBIT 2019 Design Guide: Designing an information and technology governance solution.
Anjelina, M. (2021). Pengukuran Kemampuan Tata Kelola Teknologi Informasi Menggunakan Kerangka Kerja COBIT 2019 Pada PT. Mobile Indonesia.
Herliani, M. (2021). Tata Kelola Teknologi Informasi Menggunakan Framework COBIT 2019.
Aditya, M. D. (2019). Perbandingan COBIT 2019 dan ITIL V4 Sebagai Panduan Tata Kelola dan Management IT. Jurnal Computech & Bisnis, 13(2), 100-105.
Almunadia, T. F. (2019). Perancangan Enterprise Architecture Pada Bidang Agroforestry Menggunakan Metode Togaf 9.1 Adm. J. Resti (Rekayasa Sist. dan Teknol. Informasi), 3(2), 210-215.
Fianty, D. S. (2022). Measurement of Capability Level Using COBIT 5 Framework (Case Study: PT Andalan Bunda Bijak). Ultim. InfoSys J. Ilmu Sist. Inf, 13(2), 68-76.
Information, S. U. (2021). "Pengukuran Tingkat Kematangan Ketersediaan Layanan Akademik pada Sistem Informasi Akademik Menggunakan COBIT 4.1. e-Jurnal JUSITI (Jurnal Sist. Inf. dan Teknol. Informasi), 82(2), 155-166.
Insani, S. A. (2022). Implementasi Framework COBIT 2019 Terhadap Tata Kelola Teknologi Informasi Pada Balai Penelitian Sungei Putih. Jurnal Teknik Informatika Kaputama (JTIK), 6(1).
Maskur, M. A. (2018). Implementasi Tata Kelola Teknologi Informasi Menggunakan Framework COBIT 5 Di BPMPTSP Bone Bolango. Masyarakat Telematika Dan Informasi. Jurnal Penelitian Teknologi Informasi Dan Komunikasi, 8(2), 109. 7.
ISACA. (2020, July). isaca.org, Sertification. Retrieved Maret 6, 2023, from https://www.isaca.org/resources/news-and-trends/industry-news/2020/cobit-2019-and-the-iia-2019-guiding-principles-of-corporate-governance.
Rahayu, N. M. (2020). Audit Sistem Informasi Akademik Menggunakan metode COBIT 5. Jurnal Teknologi Informasi dan Pendidikan, 13(1), 117-123.
Fianty, W. H. (2022). Analyzing Level of International Humanitarian Law Knowledge and its Compliance Through Military Simulation Game. Ultim. InfoSys J. Ilmu Sist. Inf., 14(2), 2.
Consulting, L. C. (2021). IT Governance 적용 사례. Gov. An Int. J. Policy Adm, 1-16.
ISACA. (2018). COBIT® 2019 Design Guide: Designing an information and technology governance solution.
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Saul Carlos Immanuel Simatupang, Melissa Indah Fianty
This work is licensed under a Creative Commons Attribution 4.0 International License.
