Measurement of Information System Quality Management using ISO 9001:2015 Standards at PT Bersama Kita Besar
DOI:
https://doi.org/10.70609/gtech.v8i4.4908Keywords:
ISO 9000, ISO 9001:2015, Maturity Level, Quality Management SystemAbstract
Operational problems related to performance evaluation within the company are the background for this research. Data was collected through interviews with the chief auditor, a 4-item questionnaire for the head of IT and 3 IT staff, and observations of company documents and staff performance. The questionnaire used a Likert scale, and the overall assessment applied the Maturity Model. Results indicated that PT. Bersama Kita Besar achieved a level 3 (Defined Process) in maturity. Small improvements are needed to reach levels 4 and 5, such as enhancing staff performance through training and adding competent human resources. The study focused on the IT division of PT Bersama Kita Besar, using clauses 4 to 10 of ISO 9001:2015 for measurement. These results can support the company's ISO 9001:2015 certification efforts and ongoing improvements.
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