Pengukuran Quality Of Service And Facilities terhadap Customer Satisfaction

Authors

  • Ela Rolita Arifianti Universitas Bhinneka PGRI
  • Mochamad Rizqi Junianto Universitas Bhinneka PGRI
  • Alessandro Teofilus Dewa Paksi Universitas Bhinneka PGRI

DOI:

https://doi.org/10.33379/gtech.v7i2.2382

Keywords:

Libraries, Services, Facilities

Abstract

College library is a library that aims to meet the information needs of teachers and students at the college concerned (Indonesian National Standard Draft) and then refined into a library that aims to meet the information needs of teachers and students at universities and can also be open to the public (Fatmawati, 2013). This research was conducted by distributing questionnaires to 60 respondents using the probability sampling method to library visitors by giving scores using a Linkert scale to determine user satisfaction with the services and facilities provided. This study uses PLS (Partial Least Square) analysis to test the hypothesis. The results of this study indicate (1) the quality of service in the library has a positive but insignificant effect on user satisfaction. (2) facilities in the library have a positive and significant effect on library customer satisfaction.

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Published

2023-03-24

Issue

Vol. 7 No. 2 (2023): G-Tech, Vol. 7 No. 2 April 2023

Section

Articles

License

Copyright (c) 2023 Ela Rolita Arifianti, Mochamad Rizqi Junianto, Alessandro Teofilus Dewa Paksi

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

Pengukuran Quality Of Service And Facilities terhadap Customer Satisfaction. (2023). G-Tech: Jurnal Teknologi Terapan, 7(2), 646-653. https://doi.org/10.33379/gtech.v7i2.2382

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